Last updated: 29/04/26
We want you to feel confident in your purchase. Please review our policy below.
Orders may be cancelled or modified within 12 hours of being placed.
After this time, orders are processed and cannot be cancelled.
We accept returns within 30 days of delivery under the following conditions:
Item must be unused, unopened, and in original packaging
Item must be in the same condition as received
To initiate a return, please contact our support team with your order details.
For hygiene and safety reasons, we do not accept returns on:
Opened or used products
Items not in original condition
Products damaged due to misuse
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a tracked shipping method, as we are not responsible for lost return shipments.
Once your return is received and inspected, we will notify you of the outcome.
If approved:
Refunds will be issued to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your bank
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photo evidence.
We will arrange a replacement or refund at no additional cost.
Due to international shipping, delivery times may vary.
Estimated delivery time: 15–30 business days
If your order has not arrived after 35 business days, please contact us and we will make it right
We are not responsible for delays caused by:
Shipping carriers
Customs processing
Weather or external disruptions
By placing an order, you acknowledge and accept these timeframes.
We encourage customers to contact us before opening a dispute.
Filing a chargeback without contacting us first may delay resolution, as we are always willing to assist and resolve issues directly.
For all return, refund, or order inquiries, please contact our support team.
By placing an order, you agree to this Return & Refund Policy.